Complaints about our services?
The Royal Museums of Fine Arts of Belgium attach a lot of importance to the quality of the services they offer. However, if you do have a comment relating to the museums you can let us know.
We shall do everything possible to avoid similar complaints in the future.
To properly handle your complaint, we ask you to fill out the form on this page. An acknowledgment of receipt will automatically be sent to you and you will receive a personal answer within the 30 days.
For more information about the complaints procedure, please consult our brochure here.
NOT SATISFied WITH THE RESPONSE?
If you are unhappy with the way your complaint was dealt with in first instance, you are welcome to approach the Federal Ombudsman:
- Through the electronic complaint form on www.federalombudsman.be
- By e-mail: contact@federalombudsman.be
- In writing: Leuvenseweg 48 (6) Rue de Louvain – 1000 Brussels.
For more information, call the free phone number 0800 99 962.
We handle your data in accordance with current legislation.
